Select Your Settings and Preferences

Use this section to customize your settings and set your preferences.

• Select Your Settings and Preferences
  • Customize Your View
    • Disable Closed Captioning
  • Select Your Audio and Video Settings
    • Select Your Microphone and Speaker
    • Test Your Microphone and Speaker
    • Configure Noise Suppression
    • Select your Camera
    • Disable Video Mirroring
    • Blur Background
  • Keyboard Shortcuts
  • Network Security and Firewalls
    • Configure Your Firewall
    • Connect from Outside a VPN

Customize Your View

You can access the caption control and the full-screen option in the settings menu.

Disable Closed Captioning

Captions stream at the bottom of the Session Application screen by default. You can disable captions from the Settings menu so they are no longer visible.

1. On the Session Toolbar, click the Settings icon.

   The Settings menu opens.

2. To toggle the captions OFF, select Captions: ON.

   The menu displays Captions: OFF.

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Select Your Audio and Video Settings

Your selected device preferences are automatically remembered and applied for future sessions, and you will receive notifications about any new device connections or changes to your existing device settings.

You can select your audio and video settings from either the icon menus or the Settings window.

Select Your Microphone and Speaker

You can select your system microphone and speaker from the Audio menu or Audio Settings.

1. On the Session Toolbar, click the Arrow on the Microphone icon.

   The Audio menu opens.

2. In the Select a Microphone drop-down, select your microphone.
3. In the Select a Speaker drop-down, select your speaker.

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Test Your Microphone and Speaker

You can test your microphone and speaker in Audio Settings.

1. On the Session Toolbar, click the Arrow on the Microphone icon.
2. Click Audio Settings….

   The Audio Settings window opens.

3. To test your speaker, click Test Speaker.

   An audible chime sounds from the selected speaker.

4. To test your microphone, speak into it.

   The Input Level indicator displays the audio input level of the selected speaker.

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Configure Noise Suppression

Noise Suppression improves your audio quality by reducing unwanted background noise. The Enhanced option provides the highest level of noise suppression, while the Basic option works best for most settings.

When you disable the filter, your audio quality may decrease, reducing the accuracy of AI speech transcription.

1. On the Session Toolbar, click the Arrow on the Microphone icon.
2. Click Audio Settings….

   The Audio Settings window opens.

3. In the Noise Suppression drop-down, select a noise suppression setting...
   1. To disable noise suppression, select Off.
   2. To use the default noise suppression setting, select Basic.
   3. To use the highest level of noise suppression, select Enhanced.

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Select your Camera

You can select your camera from the Video Settings menu.

1. On the Session Toolbar, click the Arrow on the Video icon.

   The Video menu opens.

2. In the Select a Camera drop-down, select your camera.

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Disable Video Mirroring

When your image is mirrored, you appear as you would when you look into a mirror. Mirroring only affects how you see yourself, and you will not appear mirrored to other participants. You can disable video mirroring from Video Settings.

1. On the Session Toolbar, click the Arrow on the Video icon.
2. Click Video Settings….

   The Video Settings window opens.

3. Clear Mirror Video.

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Blur Background

You can add a blur to what appears behind you so that objects are difficult to distinguish. To adjust the blur level, click an option on the slider. The Background Blur option is available from Video Settings.

1. On the Session Toolbar, click the Arrow on the Video icon.
2. Click Video Settings….

   The Video Settings window opens.

3. On the Background Blur Level slider, click to preview and select a blur level.

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Keyboard Shortcuts

You can use keyboard shortcuts for common commands, such as raising your hand and muting or unmuting your microphone. The Keyboard Shortcuts menu is available from the Settings window.

1. Open the Settings window…
   1. From the Session Toolbar, click the Settings icon.

      The Settings menu opens.

   2. In the Settings menu, click More Settings….

      The Settings window opens.

2. In the Settings window, click Keyboard Shortcuts.

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Network Security and Firewalls

The Prevail Session Application requires an open connection between specific ports and destinations to support various tools and features. To ensure you can access the Prevail Sessions application and its features, you may need to configure your network firewall or log out of your VPN. If you need further assistance, please contact your company’s IT department or Prevail Customer Success at CustomerSuccess@prevail.ai.

To check your connection, please visit the Amazon Chime Readiness Check.

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Configure Your Firewall

Configure the following ports and destinations to run the application.

Connect from Outside a VPN

Most companies use Virtual Private Network (VPN) services to secure data accessed by employees working remotely. VPNs may block ports required by the application or significantly slow the data flow between Prevail’s servers and your computer. To ensure the best possible connection to the application, directly connect to the internet outside of a VPN.

When you connect outside of a VPN, you may lose access to your company email or files. To ensure you have access to your materials, you can upload your documents to your Prevail Briefcase before your Session.